Service Management & Connectivity

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

Service Management & Connectivity

Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers

Service Management & Connectivity

Freshworks Acquires FireHydrant to Target Incident Management Unification

Service Management & Connectivity

How Leading Telcos Use Journey Orchestration to Cut Churn

Security, Privacy & Compliance

Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk

Service Management & Connectivity

Less Tech, More Flow: Why Orchestration Is the New CX Power Move

Service Management & Connectivity

Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans

AI & Automation in CX

Cisco Outlines Strategy to Help Customers Struggling With AI Adoption

Service Management & Connectivity

Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

Service Management & Connectivity

Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service

Service Management & Connectivity

AWS Glitch Disrupts Customer Experience Across the Internet

CRM & Customer Data Management

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Contact Center & Omnichannel​

Why Outdated WEM Practices Are Holding Back Your Contact Center

Contact Center & Omnichannel​

Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy

Contact Center & Omnichannel​

Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer