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Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
CRM & Customer Data Management
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Oracle’s Role-Based AI Agents Promise to Boost Revenue
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
BT and Infobip Aim to Unify the Contact Center Space
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
The Latest BIG News from Cisco, Salesforce & Accenture
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
Customer Engagement Platforms
How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses
The New Considerations for Contact Center Security & Compliance
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
The Role of Acoustic Technology in the Modern Contact Center
