Home → Service Management & Connectivity
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Event News
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Marketing & Sales Technology
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Oracle’s Role-Based AI Agents Promise to Boost Revenue
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
BT and Infobip Aim to Unify the Contact Center Space
Explainer: What Workforce Engagement Management Is
The Latest BIG News from Cisco, Salesforce & Accenture
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
