Service Management & Connectivity

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

Service Management & Connectivity

Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers

Event News

Zoomtopia 2025: The Top 10 Announcements

CRM & Customer Data Management

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Event News

Workday Rising 2025: The Top 5 Announcements

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition

CRM & Customer Data Management

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

Contact Center & Omnichannel​

Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together

Contact Center & Omnichannel​

Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

CRM & Customer Data Management

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform

Contact Center & Omnichannel​

Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown

Contact Center & Omnichannel​

Rethinking Voice in the Modern CX Stack

Contact Center & Omnichannel​

Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles

Contact Center & Omnichannel​

Best Contact Center Endpoints and Devices Vendors: The Top Options for 2025