Home → Service Management & Connectivity
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Customer Analytics & Intelligence
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
CRM & Customer Data Management
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
Google Debuts Its “Next-Generation” Customer Engagement Suite
CPaaS vs. CCaaS vs. UCaaS: How Do They Differ?
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
The Retail Contact Center: 4 Trends for 2025
Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
Event News
20 Customer Experience Events to Attend in 2025
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
