Home → Service Management & Connectivity
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
The Top 8 CCaaS Trends Worth Watching This Year
Omnichannel: A Contact Center Leader’s Guide
Event News
Avaya to “Redefine AI-Powered CX Solutions” at GITEX 2024
Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO
Big CX News from Salesforce, NICE, Microsoft & Dubber
NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center
Customer Analytics & Intelligence
Transitioning to a Dynamic Data Hub: The Future of CX
Telcos Are Buying Up CPaaS Platform Providers: Why?
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
CX All-Stars: Leaders Choose Their Business Heroes
Landis Microsoft Teams Contact Center Review
Verint Scores $13 Million Deal with Fortune 25 Brand
Are Your SMS Messages Reaching Customers? Don’t Take It for Granted
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
