Latest Artificial Intelligence News

AI & Automation in CX

Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions

Contact Center & Omnichannel​

Five9 Wins $100M Financial Services CCaaS Contract

CRM & Customer Data Management

Salesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in Question

AI & Automation in CX

The AI Race Has a Customer Experience Problem

AI & Automation in CX

Big CX News from Avaya, ServiceNow, NiCE & HubSpot

Contact Center & Omnichannel​

Inside Intelligent Workspace: How Vonage Is Rebuilding Agent Experience for a Multi-CRM, AI-Driven Era

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

Customer Analytics & Intelligence

The Inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems 2026: The Rundown

AI & Automation in CX

Why Deep Specialism Beats Generalist AI in CX

Contact Center & Omnichannel​

Avaya Names New CEO – Can He Keep Up with Agentic AI?

AI & Automation in CX

Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta

Security, Privacy & Compliance

The EU AI Act Deadline Is Here: Why CX Teams Cannot Afford to Wait

AI & Automation in CX

Salesforce: AI Is Raising CX Expectations Faster Than Brands Can Deliver

Event News

Why NiCE Thinks the Future of Customer Experience Is Orchestrated

CRM & Customer Data Management

When Legacy Vendors Pull Support, Enterprise Buyers Should Rethink More Than the Replacement

AI & Automation in CX

Yelp Host Aims to Solve the Restaurant Industry’s Missed-Call Problem