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AI & Automation in CX
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Stop Guessing: Use Context to Deliver Personalization That Converts
How Smart Automation Delivers Real Customer Support Cost Reduction
Agentic AI That Adds Up: How to Win Over the CFO
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
How Hybrid AI Delivers Safer, Faster, More Reliable Customer Support
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Three Industry Pioneers Share Their Predictions for the Next Era of CX
