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AI & Automation in CX
Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
CX TV
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers
Contact Center & Omnichannel
From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
As AI Adoption Accelerates, Customer Trust Is at Risk
Why the Tortoise Wins the Enterprise AI Race
Security, Privacy & Compliance
The California Transparency Act: What Does This Mean for CX?
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
The Death of Hold Music Why Waiting on the Line Is Over
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
