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Conversational AI
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
CRM
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Contact Center
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
Big CX News from Microsoft, Salesforce, Cisco & NiCE
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
Voiso Wants to Make AI Less Theoretical and More Useful
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Choosing The Best AI Provider for Your Contact Center
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
Why Government Contact Centers Are Embracing AI – And What Comes Next
Trust or Bust: How to Secure Contact Center AI