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Contact Center
Cisco Introduces the Webex Contact Center for Salesforce
CRM
The Big ServiceNow AI Experience Announcement: A Closer Look
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
AI
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Event News
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Conversational AI
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
