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Contact Center
Salesforce & ServiceNow Invest $1.5BN in Genesys
CRM
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
Big CX News from SAP, ServiceNow, OpenAI & Zoom
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
SAP Plans to Hire “Several Thousand” Employees Before Year-End
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Is Salesforce the CRM Villain of 2025?
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
The Top CRM Software Vendors in 2025: What Makes Each One Enterprise-Ready
10 Agentforce Case Studies, and What We Learned from Them
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
Voice of the Customer
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Customer Data Platform
What is Voice of the Customer? How to Operationalize Feedback Across the Enterprise
