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CRM & Customer Data Management
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
AI & Automation in CX
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Contact Center & Omnichannel
How Brands Need to Rethink Contact Centers for a Six-Generation Future
Uncategorized
Customer Loyalty Management Gets Intelligent
Big CX News from Salesforce, Cloudflare, Five9 & UJET
Customer Engagement Platforms
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
HubSpot Increases Customer Base With Multi-Hub Strategy
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Event News
Contact Center Expo UK 2025 – What to Expect
