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Contact Center & Omnichannel
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet
AI & Automation in CX
Big CX News from Verint, Salesforce, Santander & Mastercard
CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
