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CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
AI & Automation in CX
Salesforce Puts Shared Context at the Center of Agentic Commerce
Your Customer’s Data: Who Has the Keys?
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Customer Journey Orchestration: Unifying Data, Reducing Friction, and Improving CX
Contact Center & Omnichannel
Fixing the Tech-Stack Cracks That Hurt Your CX With Experience Orchestration
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
How to Choose a Journey Orchestration Platform in 2026
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
Laying the Building Blocks for Scalable AI and Automation in CX
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
