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Contact Center
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It
Conversational AI
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
What’s the Cost of Not Investing in Customer Service AI and Automation?
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
7 Top CX Automation Trends to Watch This Year
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Future of CCaaS Platforms: 5 Expert Takes
Channel Shift and Digital Transformation: Embracing True Omni-channel Customer Service
Customer Data Platform
Afiniti Unveils New AI-Powered Avaya Integration
