Home
Conversational AI
Turning Data into Decisions with Conversational AI
CRM
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Contact Center
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
When AI Sounds Human: What It Means for the Future of Customer Service
6 Helpful Tools to Build AI Agents That Actually Work
The Future of Agentic AI: What’s Next for Contact Centers
The Hidden Downsides of Contact Center Agent-Assist Technology
Voiso Wants to Make AI Less Theoretical and More Useful
Empathy, AI and the Contact Center Conundrum
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
AI That Supports, Not Replaces: Rethinking Agent Assistance
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
