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Contact Center & Omnichannel
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Future-Ready Agents: Visual Intelligence in Contact Center Training
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
Customer Analytics & Intelligence
The Forrester Wave for CRM Software 2025: Top Takeaways
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Uncategorized
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Smarter CX Consulting: AI and Big Data Take Center Stage
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
How XCALLY Is Making AI Work in the Real World of CX
