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Contact Center & Omnichannel
Big CX News from Zoho, Google, Cisco, & Salesforce
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AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
CRM & Customer Data Management
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Customer Analytics & Intelligence
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
Google Launches an AI Agent That Will Call Customer Service for You
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Telefónica Tech Targets Customer Service with New GenAI Platform
Salesforce Atlas: What Is It, & How Does It Work?
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
