Home → Agent Assist
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
Contact Center
Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Conversational AI
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Cisco Outlines Its “Internet of Agents” Vision
CX
5 Disruptive Use Cases for AI in Customer Experience
CRM
What Is Agentforce, and How Does It Work? The Ultimate Guide
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
QA Automation – How Far Can We Push AI?
SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices
Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
RingCentral and Verint Form WEM Partnership
