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Contact Center & Omnichannel
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Service Management & Connectivity
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
Your First Steps with Agentic AI in Customer Service
Customer Analytics & Intelligence
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
11 Ways to Reduce Average Handling Time (AHT) in 2025
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
The Latest BIG News from ServiceNow, Mitel, Google, & Genesys
What Will the Contact Center Agent Role Look Like in 2030?
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
