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Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
CRM & Customer Data Management
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
Contact Center & Omnichannel
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
RingCentral and Verint Form WEM Partnership
Bringing Vision to Customer Support: A New Era in CX with TechSee
How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Event News
Avaya at Gitex 2024: Key Takeaways
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
CX TV
Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO
AI In the Contact Center: 5 Starting Points
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
7 Top CX Automation Trends to Watch This Year
Customer Analytics & Intelligence
Contact Center Virtual Agents: Trends, Best Practices, & Providers
