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CRM
Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce
Salesforce CEO Reveals its ‘Next Big Transformation’
Contact Center
Future Trends: What’s Next for AI in Contact Centers?
RingCentral Introduces Its New AI Assist Solutions for RingCX
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
Workforce Engagement Management
6 Reasons to Invest in Real-Time Agent Assist Software
Agent Assist: Use Cases, Benefits, & Providers
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
How to Compare AI Agent Assist Software in 2024
AI Agent Assist Trends for the Contact Center
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout
Zoom Adds New Agent-Assist, Translation, & SMS Capabilities to Its Contact Center
Contact Centers Are Turning to AI Filters to Protect Staff from Angry Customers
