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Contact Center & Omnichannel
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
Customer Analytics & Intelligence
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
Marketing & Sales Technology
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
