Home → Agent Assist
Contact Center & Omnichannel
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Customer Analytics & Intelligence
Telefónica Tech Targets Customer Service with New GenAI Platform
Salesforce Atlas: What Is It, & How Does It Work?
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Transforming Contact Centers with AI: Insights and Innovations
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Cisco Outlines Its “Internet of Agents” Vision
5 Disruptive Use Cases for AI in Customer Experience
What Is Agentforce, and How Does It Work? The Ultimate Guide
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
