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CRM & Customer Data Management
Salesforce Debuts Unified Conversations Service for WhatsApp
Contact Center & Omnichannel
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management
Customer Analytics & Intelligence
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Conversational Intelligence: 5 Use Cases to Enhance Contact Center Performance
Zendesk to Acquire Service Automation Provider Ultimate
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
6 Reasons to Invest in Contact Center Generative AI
