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Contact Center
Voiso Wants to Make AI Less Theoretical and More Useful
Empathy, AI and the Contact Center Conundrum
CRM
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Conversational AI
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
AI That Supports, Not Replaces: Rethinking Agent Assistance
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
