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Contact Center & Omnichannel
8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
Salesforce Debuts Slack Sales Elevate
Microsoft’s CX Business Surpasses $1 Billion in Sales
Ascensos Saves 375 Hours a Week Using Calabrio ONE
Uncategorized
Qualtrics Brings Generative AI to “Every Part” of Its Platform
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
The Ultimate Google Contact Center AI Review
Gladly Snaps Up Thankful, Launches AI & Automation Platform
Is Your Contact Center Ready for Copilot?
New Salesforce App “Automates 90 Percent of Customer Service Tasks”
AWS Augments Contact Centers with Generative AI
Twilio Deploys Frame AI’s Customer Intelligence Platform
Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM
Customer Analytics & Intelligence
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
Genesys Hops on the Generative AI Bandwagon, Offers 30-Day Trial of Its New Solution
