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Contact Center & Omnichannel
Proactive Knowledge Management: Improving Customer and Agent Experiences
Reduce Average Handling Time with These Ten Tips
How to Deal with an Angry Customer
CRM & Customer Data Management
Zendesk Sell: What to Expect from Zendesk’s CRM System
Genesys, Five9, and Zoom Invest in Cresta
Dialpad Adds New Digital Channels and Virtual Agent Support
How to Measure Agent Ramp-Up Time
Uniphore Adds New Agent Guidance Solutions to its Flagship Platform
Workforce Engagement Management
How to Prioritize Agent Wellbeing in the Hybrid Contact Center
Contact Centre Trends for 2022
Cognigy: Going Beyond Chatbots with Conversational AI
Bright Pattern and Carahsoft Partner on Omnichannel for Public Sector
Prodigal Reveals New Product Suite Updates
Double-Edged Customer Expectations: Embracing a New Reality
Customer Analytics & Intelligence
AGAT Launches AI Meeting Assistant for Microsoft Teams and Webex
Verint Ramps up Agent Assist Capabilities
