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Contact Center & Omnichannel
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Salesforce Introduces Agentforce for Financial Services
5 New Customer Expectations for 2025 (and How to Outpace Them!)
Why Agentic AI Isn’t Always the Answer
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support
Customer Analytics & Intelligence
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
Big CX Update
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
