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Contact Center & Omnichannel
Your First Steps with Agentic AI in Customer Service
Customer Analytics & Intelligence
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
CRM & Customer Data Management
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Workforce Engagement Management
11 Ways to Reduce Average Handling Time (AHT) in 2025
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
What Will the Contact Center Agent Role Look Like in 2030?
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
