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CRM
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Contact Center
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Conversational AI
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Agentic AI Key to Strong NICE Quarter
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
The Choice is Yours: Google & Salesforce Team up on AI Agents
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
