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Contact Center & Omnichannel
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
Customer Engagement Platforms
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Balancing Human Expertise and AI in Customer Service
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
What’s the Cost of Not Investing in Customer Service AI and Automation?
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
What Will My Contact Center Look Like in 5 Years?
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
The Retail Contact Center: 4 Trends for 2025
ServiceNow Reimagines the ServiceNow Store for the AI Agent Era
NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle
