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Customer Analytics & Intelligence
Salesforce Unveils Tableau Next: 5 Big Talking Points
Contact Center & Omnichannel
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Big CX News from Mitel, Google, HubSpot, & Gong
CRM & Customer Data Management
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
The Big Salesforce-Google Partnership: A Closer Look
Google Debuts Its “Next-Generation” Customer Engagement Suite
Big CX News from Salesforce, HubSpot, Twilio & Shopify
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
Customer Engagement Platforms
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
