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Contact Center & Omnichannel
Agent Assist: Empowering Agents with Their Own AI Copilot
Workforce Engagement Management
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
Genesys Brings New AI Solutions to Contact Center Supervisors
