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AI & Automation in CX
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Retailers Lose Control of Discovery as AI Becomes the New Front Door
Contact Center & Omnichannel
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo
CX TV
The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Big CX News from Salesforce, Cloudflare, Five9 & UJET
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
5 Biggest CX Announcements from Microsoft Ignite 2025
