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AI & Automation in CX
CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10
Contact Center & Omnichannel
Stop Wasting AI Investments: Modernize Your Coaching Strategy
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Security, Privacy & Compliance
Who is Liable When AI Agents Go Rogue?
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix
The Digital-First Myth: Why Your Customers Still Want to Talk
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Human In The Loop Is Becoming CX’s New Skills Crisis
