Home → Agentic AI in Customer Service
Customer Analytics & Intelligence
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Event News
The CX Awards 2025 Winners Announcement
Contact Center & Omnichannel
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
CRM & Customer Data Management
What Is ServiceNow University? An Introductory Guide
Customer Engagement Platforms
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
5 Bite-Sized Lessons for Implementing AI from Contact Center Experts
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
