Home → Agentic AI in Customer Service
CRM & Customer Data Management
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Customer Analytics & Intelligence
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Contact Center & Omnichannel
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Customer Experience BPOs: Trends, Predictions, & Providers
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
The Contact Center of Tomorrow Starts With Data
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
The Future of Agentic AI: What’s Next for Contact Centers
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
