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AI & Automation in CX
RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI
Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution
The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow
Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight
Contact Center & Omnichannel
Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10
Security, Privacy & Compliance
Who is Liable When AI Agents Go Rogue?
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
