Home → Agentic AI
Contact Center & Omnichannel
How to Spot AI That Delivers: A Buyer’s Guide
CRM & Customer Data Management
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
Customer Experience Management: Trends, Tips, & Tools
Customer Analytics & Intelligence
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
SAP Plans to Hire “Several Thousand” Employees Before Year-End
