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Contact Center & Omnichannel
Big CX News from Salesforce, Zoom, Talkdesk & Five9
CRM & Customer Data Management
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Customer Analytics & Intelligence
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
