Home → Agentic AI
Contact Center & Omnichannel
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
CRM & Customer Data Management
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Customer Analytics & Intelligence
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Microsoft Boosts Contact Center Reliability with a New Desktop App
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
The Hidden Power of AI Agents in Customer Experience
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Event News
The CX Awards 2025 Winners Announcement
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Microsoft Dynamics 365: An Overview of All the Apps
