Home → Agentic AI
CRM & Customer Data Management
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Contact Center & Omnichannel
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Customer Analytics & Intelligence
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Customer Engagement Platforms
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
