Home → Agentic AI
CRM & Customer Data Management
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Customer Engagement Platforms
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Contact Center & Omnichannel
Big CX News from Salesforce, Zoho, NICE, & Dialpad
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
Why Agentic AI Isn’t Always the Answer
Uncategorized
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
ServiceNow Knowledge 2025: 5 Top Takeaways
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints
The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk
Sprinklr Shares Its Vision for the Autonomous Contact Center
SAP Is Building a “Modern and Composable” Customer Experience Suite
