Home → Agentic AI
Security, Privacy & Compliance
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
CRM & Customer Data Management
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Contact Center & Omnichannel
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
How Microsoft’s AI Strategy is Transforming Customer Experience
Workforce Engagement Management
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
How Can Multi-Agent AI Orchestration Optimize Customer Interactions?
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
