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AI & Automation in CX
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
SAP Says Two-Thirds of Deals Now Include Business AI
Event News
CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI
Agentic AI Is Cracking – And CX Leaders Are Paying the Price
CX TV
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
What Kore.ai’s Fresh Capital Tells CX Leaders About the Future of AI
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
Who’s Really Calling? The Rise of AI Customers
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members
Contact Center & Omnichannel
Modernising the Contact Center for Always-On Service: AI Promises, Human Reality
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
