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CRM & Customer Data Management
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Event News
SAP Connect 2025: The Top 10 Announcements (So Far!)
Contact Center & Omnichannel
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
The Latest BIG News from Cisco, Salesforce & Accenture
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
The New Considerations for Contact Center Security & Compliance
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
