Home → Agentic AI
Contact Center & Omnichannel
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
SAP Previews AI-Powered Enhancements to CX Platform
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
Explainer: Reducing Time To Resolution with CX Automation
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
CRM & Customer Data Management
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Faster Innovation Demands Smarter Contact Centers
Microsoft Aims to Elevate Customer Service With HD Voice Features
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
Most Organizations Lack Effective Risk Controls For AI
