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AI & Automation in CX
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
CX TV
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Inside Agentic AI Architecture: The Control Systems Behind Tomorrow’s Autonomous CX
AI Autonomous Agents in CX: Balancing Automation with Brand Safety
How to Build a Winning Customer Experience Strategy in 2026
Meta Buys the “Hands” for its AI Brain
Every Millisecond Counts: Designing for Real-Time AI in CX
AI in CX is Rewriting the Rulebook, and Most Leaders Haven’t Noticed Yet
Marketing & Sales Technology
Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel
Contact Center & Omnichannel
How ERP Systems Weave CX and Operations Together
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Community & Social Engagemet
Community & Social Engagement: The Future of Customer Experience
