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AI & Automation in CX
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
AI Is Transforming How Logistics Brands Serve and Retain Customers
Contact Center & Omnichannel
Why Voice Understanding is the Missing Link in Enterprise AI CX
The Secret to Reducing Handle Time Without Cutting Corners
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
AI Agents For Customer Support: Trends, Predictions & Providers
Big CX News from Amazon, Zoom, Gartner & Zendesk
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
CRM & Customer Data Management
HubSpot Increases Customer Base With Multi-Hub Strategy
Event News
Contact Center Expo UK 2025 – What to Expect
Why CX Tech Buyers Can’t Afford Contract Blind Spots
The Ultimate Guide to AI & Automation in Customer Experience
Security, Privacy & Compliance
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
