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AI & Automation in CX
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
How Not to Break Your Agent Assist Before It Even Launches
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Big CX News from ServiceNow, Zoom, Cisco & IKEA
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
Contact Center & Omnichannel
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Agentic AI That Adds Up: How to Win Over the CFO
