Home → Agentic AI
Contact Center & Omnichannel
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Customer Analytics & Intelligence
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
CRM & Customer Data Management
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
HubSpot INBOUND 2025: The Top 10 Announcements
When AI Sounds Human: What It Means for the Future of Customer Service
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
