Home
AI & Automation in CX
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Security, Privacy & Compliance
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Five9 Positions AI at the Core of CX Transformation Strategy
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap
BNP Paribas Backs AI Startup Incio, Here’s The CX Catch
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
Starmer Targets Addictive Social UX, CX Leaders Must Not Ignore
Contact Center & Omnichannel
Contact Center Trends for 2026: CCaaS, AI, and the Shift From Legacy to Cloud
