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AI & Automation in CX
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
The Black Friday Nightmare: What Happens When AI Testing Fails
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization
Marketing & Sales Technology
The AI Agent Training Guide: Training AI Safely with Real Customer Journeys
Evaluating AI Personalization Engines: Avoiding Over-Messaging and Endless Repetition
AI RevOps Is About to Reshape Your Entire Revenue Org: Inside the Rise of Agentic AI Revenue Teams
CX TV
The Future of Customer Support Gets Visual – and Real
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Big CX News from ServiceNow, Zoom, Cisco & IKEA
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
