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Customer Analytics & Intelligence
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
CRM & Customer Data Management
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Contact Center & Omnichannel
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
Is Salesforce the CRM Villain of 2025?
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
