Home → AI Agent
Customer Analytics & Intelligence
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Contact Center & Omnichannel
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
CRM & Customer Data Management
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
