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CRM & Customer Data Management
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
Contact Center & Omnichannel
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
Customer Analytics & Intelligence
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
5 New Customer Expectations for 2025 (and How to Outpace Them!)
SAP Sapphire 2025: The Top 10 Announcements
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Customer Engagement Platforms
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Big CX News from Salesforce, Zoho, NICE, & Dialpad
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
ServiceNow Knowledge 2025: 5 Top Takeaways
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Sprinklr Shares Its Vision for the Autonomous Contact Center
ServiceNow Knowledge 2025: All 11 Major Announcements
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
