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AI & Automation in CX
AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption
Why Kore.ai Thinks AI ROI Finally Has A Clear Path
OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?
Community & Social Engagement
Social Proof & CX: Peer Ecosystems as the New Reputation Layer
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
EU AI Act: Why The 2026 Reckoning for CX Is Global
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
Marketing & Sales Technology
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
SAP Says Two-Thirds of Deals Now Include Business AI
Agentic AI Is Cracking – And CX Leaders Are Paying the Price
What Kore.ai’s Fresh Capital Tells CX Leaders About the Future of AI
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
CX TV
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
