Home → AI Agent
AI & Automation in CX
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Why CX Teams Still Aren’t Ready for Machine Customers
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
What If You Could Evaluate Every Customer Interaction?
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
A 2025 Review: The 5 Trends Every Head of CX Needs To Know
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
ServiceNow Expands Its Security Reach With Veza Buy
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
