Home → AI Agent
Contact Center & Omnichannel
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
CRM & Customer Data Management
How Can Multi-Agent AI Orchestration Optimize Customer Interactions?
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Lessons Learned from Amazon Connect Horizons
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Should I Let AI Run My Outbound Contact Center Strategy?
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Cisco Introduces the Webex Contact Center for Salesforce
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
