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Contact Center & Omnichannel
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
CRM & Customer Data Management
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
SAP Connect 2025: The Top 10 Announcements (So Far!)
The New Considerations for Contact Center Security & Compliance
Microsoft Deepens Talkdesk Integration in Latest Partnership
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Dreamforce 2025: What Might Salesforce Unveil?
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
