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AI & Automation in CX
Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members
Marketing & Sales Technology
Designing Bot-Aware Journeys for Sales Funnels: Preparing for the New Age of Machine Customers
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
The Future of AI in Marketing: Inside the 2030 Martech Toolkit
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
The Black Friday Nightmare: What Happens When AI Testing Fails
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization
The AI Agent Training Guide: Training AI Safely with Real Customer Journeys
Evaluating AI Personalization Engines: Avoiding Over-Messaging and Endless Repetition
AI RevOps Is About to Reshape Your Entire Revenue Org: Inside the Rise of Agentic AI Revenue Teams
CX TV
The Future of Customer Support Gets Visual – and Real
