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AI & Automation in CX
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
AI Is Transforming How Logistics Brands Serve and Retain Customers
Contact Center & Omnichannel
Why Voice Understanding is the Missing Link in Enterprise AI CX
Measuring the ROI of Workflow Automation
AI Agents For Customer Support: Trends, Predictions & Providers
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
CRM & Customer Data Management
Agentic AI Ushers in a New Era of Holiday Shopping
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
ServiceNow Expands Vision For AI Transformation
How Can Multi-Agent AI Orchestration Optimize Customer Interactions?
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
