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Customer Analytics & Intelligence
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
CRM & Customer Data Management
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Contact Center & Omnichannel
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
