Home → AI Agent
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
CRM & Customer Data Management
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Contact Center & Omnichannel
Lessons Learned from Amazon Connect Horizons
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Should I Let AI Run My Outbound Contact Center Strategy?
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Cisco Introduces the Webex Contact Center for Salesforce
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
SAP Connect 2025: The Top 10 Announcements (So Far!)
The New Considerations for Contact Center Security & Compliance
Microsoft Deepens Talkdesk Integration in Latest Partnership
