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Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Contact Center & Omnichannel
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
CRM & Customer Data Management
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Lessons Learned from Amazon Connect Horizons
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Salesforce Sets Its Sights on $60 Billion by 2030
Dreamforce 2025: Reflecting on Benioff’s AI Insights
A Game Plan to Improve Contact Center Agent Empowerment
Using CRM Pricing Models in the AI Era, What’s Going to Change?
Should I Let AI Run My Outbound Contact Center Strategy?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
