Home
Conversational AI
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Big CX News from Verint, Accenture, Google & Avaya
Contact Center
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Are We Entering a New, AI-Powered Contact Center Era?
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
6 Helpful Tools to Build AI Agents That Actually Work
CRM
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
The Future of Agentic AI: What’s Next for Contact Centers
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
