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CRM
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Workday Rising 2025: The Top 5 Announcements
Contact Center
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Customer Data Platform
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Rethinking Voice in the Modern CX Stack
Conversational AI
From Threat to Teammate: How AI is Winning Agent Trust
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
