Latest AI Agents News

Conversational AI

Big CX News from Salesforce, Zoom, Talkdesk & Five9

Conversational AI

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Contact Center

Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform

Conversational AI

Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them

CRM

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals

Contact Center

Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”

Conversational AI

Cisco Live San Diego 2025: Top 3 Takeaways

Conversational AI

The New Zoom Virtual Agent Is Here, and Now It’s Agentic

Contact Center

GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CRM

Salesforce Scoops Moonhub Employees, But Denies Acquisition

Contact Center

Everything You Need to Know About Agentic AI and Its Potential in Customer Service

Conversational AI

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

CRM

Salesforce Embeds Slack Directly Into CRM Records

CX

Can You Distinguish Between This AI Voice Agent and a Real Person?