Home → AI Agents
CRM & Customer Data Management
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Customer Analytics & Intelligence
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Contact Center & Omnichannel
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
NiCE Interactions 2025: A Review w/ Barry Cooper
Agents in Action: Moving from Chatbots to Real Operational Impact
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
