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AI & Automation in CX
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
CX TV
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Agentic AI Architecture Will Decide Which CX Strategies Actually Scale
Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale
How to Build a Winning Customer Experience Strategy in 2026
Meta Buys the “Hands” for its AI Brain
Why Real-Time AI Is Becoming Critical for Customer Experience (And Why Latency Can Kill CX)
AI in CX is Rewriting the Rulebook, and Most Leaders Haven’t Noticed Yet
Marketing & Sales Technology
Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel
Contact Center & Omnichannel
How ERP Systems Weave CX and Operations Together
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
