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Contact Center
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
CRM
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Salesforce Atlas: What Is It, & How Does It Work?
Conversational AI
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Transforming Contact Centers with AI: Insights and Innovations
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Cisco Outlines Its “Internet of Agents” Vision
CX
5 Disruptive Use Cases for AI in Customer Experience
What Is Agentforce, and How Does It Work? The Ultimate Guide
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Workforce Engagement Management
Verint Confirms It Quietly Acquired Four AI Providers in 2024
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents
