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Customer Analytics & Intelligence
6 Helpful Tools to Build AI Agents That Actually Work
CRM & Customer Data Management
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Contact Center & Omnichannel
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
AI’s New Role: From Job Threat to Agent Co-Pilot
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
The Future of Agentic AI: What’s Next for Contact Centers
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
The Hidden Downsides of Contact Center Agent-Assist Technology
