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Contact Center & Omnichannel
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
CRM & Customer Data Management
The Big ServiceNow AI Experience Announcement: A Closer Look
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
The New Considerations for Contact Center Security & Compliance
