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AI & Automation in CX
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders
Security, Privacy & Compliance
AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Salesforce Puts Shared Context at the Center of Agentic Commerce
Human & AI Workforce Management: The New Staffing Crisis Nobody Knows They’re In
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
CX TV
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Inside Agentic AI Architecture: The Control Systems Behind Tomorrow’s Autonomous CX
AI Autonomous Agents in CX: Balancing Automation with Brand Safety
How to Build a Winning Customer Experience Strategy in 2026
