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AI & Automation in CX
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Contact Center & Omnichannel
Turn QA Insights into Real CX Strategy
A 2025 Review: The 5 Trends Every Head of CX Needs To Know
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Security, Privacy & Compliance
ServiceNow Expands Its Security Reach With Veza Buy
CRM & Customer Data Management
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Customer Engagement Platforms
Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
