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Contact Center
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
Conversational AI
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
10 Agentic AI Use Cases for Contact Centers
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
CRM
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Salesforce Introduces Agentforce for Financial Services
Loyalty Management
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
5 New Customer Expectations for 2025 (and How to Outpace Them!)
How to Test Contact Center Virtual Agents In 2025
