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Contact Center
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Why Government Contact Centers Are Embracing AI – And What Comes Next
Conversational AI
Trust or Bust: How to Secure Contact Center AI
Customer Data Platform
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
AI Maturity: The Hidden Differentiator in Modern Contact Centers
CRM
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Failure Demand in CX: The Hidden Cost AI Can Solve
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
US Senators Propose Bill to Mandate the Right to Human Customer Service
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
