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Contact Center & Omnichannel
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Customer Analytics & Intelligence
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
Why Outdated WEM Practices Are Holding Back Your Contact Center
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Cisco Introduces the Webex Contact Center for Salesforce
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
CRM & Customer Data Management
The Big ServiceNow AI Experience Announcement: A Closer Look
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
