Home → AI Agents
Contact Center & Omnichannel
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
CX TV
Key Takeaways from Cisco Live 2025 EMEA
CRM & Customer Data Management
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Big CX News from Google, Cisco, HubSpot, & Pega
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Customer Analytics & Intelligence
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Big CX News from Zoho, Google, Cisco, & Salesforce
Uncategorized
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
