Home → AI Agents
Customer Analytics & Intelligence
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
CRM & Customer Data Management
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
Contact Center & Omnichannel
Google Launches an AI Agent That Will Call Customer Service for You
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Salesforce Atlas: What Is It, & How Does It Work?
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Transforming Contact Centers with AI: Insights and Innovations
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Cisco Outlines Its “Internet of Agents” Vision
5 Disruptive Use Cases for AI in Customer Experience
