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Contact Center & Omnichannel
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
CRM & Customer Data Management
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Event News
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
Explainer: What Workforce Engagement Management Is
The Latest BIG News from Cisco, Salesforce & Accenture
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
The New Considerations for Contact Center Security & Compliance
Microsoft Deepens Talkdesk Integration in Latest Partnership
