Home → AI Agents
CRM & Customer Data Management
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Contact Center & Omnichannel
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Zoho Zia Agents: What Are They, and What Can They Do?
ServiceNow Knowledge 2025: 5 Top Takeaways
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints
The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk
Sprinklr Shares Its Vision for the Autonomous Contact Center
SAP Is Building a “Modern and Composable” Customer Experience Suite
ServiceNow Knowledge 2025: All 11 Major Announcements
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support
Customer Analytics & Intelligence
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
