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AI & Automation in CX
Meta Buys the “Hands” for its AI Brain
Every Millisecond Counts: Designing for Real-Time AI in CX
AI in CX is Rewriting the Rulebook, and Most Leaders Haven’t Noticed Yet
Marketing & Sales Technology
Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel
Contact Center & Omnichannel
How ERP Systems Weave CX and Operations Together
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Community & Social Engagement: The Future of Customer Experience
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
How Not to Break Your Agent Assist Before It Even Launches
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Big CX News from ServiceNow, Zoom, Cisco & IKEA
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
