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CRM & Customer Data Management
Microsoft Deepens Talkdesk Integration in Latest Partnership
Contact Center & Omnichannel
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
SAP Previews AI-Powered Enhancements to CX Platform
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
