Home → AI Agents
Contact Center
Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support
Conversational AI
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
CRM
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
Big CX Update
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
CX TV
Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers
Why the Future of Contact Centers Is More Human Than You Think
Customer Data Platform
Salesforce Unveils Tableau Next: 5 Big Talking Points
