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Contact Center & Omnichannel
Faster Innovation Demands Smarter Contact Centers
Customer Engagement Summit 2025 Set for London Return
Deflection Is NOT a Contact Center AI Strategy. This Is
Microsoft Aims to Elevate Customer Service With HD Voice Features
Most Organizations Lack Effective Risk Controls For AI
CRM & Customer Data Management
Dreamforce 2025: What Might Salesforce Unveil?
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Event News
Workday Rising 2025: The Top 5 Announcements
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
