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Conversational AI
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
CRM
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
The Hidden Power of AI Agents in Customer Experience
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Contact Center
What Should You Look for in a Contact Center Virtual Agent?
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
