Home → AI Agents
Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
AI & Automation in CX
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
Contact Center & Omnichannel
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Agentic AI That Adds Up: How to Win Over the CFO
Marketing & Sales Technology
Generative Engine Optimization: Designing “AI-Readable” Content for New Machine Customers
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
