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AI & Automation in CX
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Security, Privacy & Compliance
Who is Liable When AI Agents Go Rogue?
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
The Digital-First Myth: Why Your Customers Still Want to Talk
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Human In The Loop Is Becoming CX’s New Skills Crisis
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
Why Agent Stress Is Sabotaging CX Performance in 2026
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
