Home → AI Agents
Contact Center & Omnichannel
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
What Will the Contact Center Agent Role Look Like in 2030?
CRM & Customer Data Management
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
Customer Analytics & Intelligence
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Big CX News from Salesforce, Google, Microsoft & Zoom
